ISPIRIA Networks promotes a high level of responsible behavior in connection with the use of its services, and respects the rights of others and requires that users of ISPIRIA services do the same. To guarantee that rights holders can efficiently enforce their rights, and also to ensure that any misuse of ISPIRIA services is remedied, we developed an abuse handling policy.

ISPIRIA Networks is not able to monitor thoroughly how a customer or an end-user uses its services. If you have identified that ISPIRIA services are used in violation of the ISPIRIA policies or any applicable law, or if you believe that your content has been used in any manner that infringes upon your rights, you can send an abuse notification to us. The procedure and requirements for the abuse notifications are set forth below.

The ISPIRIA Abuse Prevention department makes sure to act quickly on all notifications it receives. All notifications received are evaluated by ISPIRIA's automatic Abuse Prevention Tool, which is active 24/7 and handles notifications all year round.

Requirements for Notifications

Please follow the requirements stated below when submitting a notification about content hosted and/or transmitted by an Ispiria company. You must follow these guidelines; non-compliance may result in a delayed or faulty processing of your notification.

• Ensure that the notification is submitted in plain text.
• Submit the notification in the English language.
• Do not send any notifications from a NO-REPLY email address.
• Include your name, address, telephone number, and email address.
• The notification should reference an IP address from where the reported content is located or from which the reported conduct occurred. This IP address must be assigned to ISPIRIA Networks Ltd.
• The notification should reference a static URL from where the reported content is located or from which the reported conduct occurred. This URL should resolve to an IP address assigned to a ISPIRIA company.
• Only include one IP address per notification. If you wish to submit a notification for more than one IP address, please send multiple notifications.
• Only include URLs or domains in your abuse notification for which you are seeking resolution.
• Describe the content or conduct that you wish to report and why this is infringing your rights or violating applicable law or the applicable Acceptable Use Policy.
• For trademark infringement notifications: the registration details (including registration number) for the infringed trademark.
• For copyright infringement, please include a description of the copyrighted work you claim has been infringed, including a copy of the copyrighted work or the web page address where the copyrighted work may be found.
• For hacking, VOIP/SIP Scanning, (D)Dos and malicious software: a description of the illegal activities, including date and timestamp, the IP address of servers that are subject of the illegal activities, the destination port, source port, and log files.
• Include one of the following key words in the body of your notification: [Child abuse] [Live streaming] [Copyright] [ Trademark] [Voip/SIP] [Phishing] [DDOS] [Spam] [Hack] [Malware] [Gambling] [Zoophilia] [Defamation] [personal data] [Photos of persons

Abuse Process

The Abuse Prevention department works with an automated Abuse Prevention Tool. After submitting a notification, ISPIRIA's end-customer will receive an email with Abuse notification.

• In most instances, ISPIRIA does not have access to particular content hosted by users of ISPIRIA services. Upon receipt of an abuse notification, the Abuse Prevention Tool will forward your notice to the appropriate customer. It may, therefore, be more efficient, and in some cases, even required, for you to send your abuse notification directly to the user of ISPIRIA services.

How to submit an Abuse Notification?