This section highlights how ISPIRIA Networks Ltd uses customer data. Customers are individuals or organisations who purchase a product of ours. We provide services to individuals as well as organisations. The exact data held will depend on the services to be provided.
Where we engage with individuals, we may collect and process personal data in order to satisfy a contractual or operational obligation. We request that individuals only provide the personal data that is required for us to fulfil our contractual or operational obligation.
Where data is collected it is used for a number of purposes, as follows:
- Providing services to you.
- Individual needs of our clients and to ensure that their needs are appropriately satisfied.
- Administration. In order to manage and administer our business and services, we may collect and process personal data. This may include (but is not limited to) maintaining internal business records, managing candidate and client relationships, administering candidate / client facing applications.
- Regulatory. In order for ISPIRIA Networks Ltd to do what it does, we may from time to time be required to collect and process personal data in order to fulfil regulatory, legal or ethical requirements. This may include (but is not limited to) the verification of identity of individuals.
The data that is processed is dependent on the service that is being provided and on the recipient of this service.Services to customers.
Personal data may include name, contact details, IP addresses, business address, job titles, credit card details and any other specifically relevant data.
We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected, there may also be occasions which will require data to be kept for longer, however this will typically be for legal purposes.
Business contacts are individuals or organisations who we use to provide a service on our behalf or for ISPIRIA Networks Ltd. Personal data from our contacts, which covers both potential and prior customers, are held in our customer relationship management tool (CRM tool).
This information is entered into the system after contact is made between a staff member of ISPIRIA Networks Ltd and an individual or a business contact individual.
Where personal data on business contacts is held, it is used for a number of purposes, as follows;
- Promote and develop our services.
- Hosting and facilitating of events.
- Relationship management.
- Administration and management.
Personal data that may be stored in the CRM tool includes, but is not limited to, name, email address, physical address, job title, and details of the communication between us.
We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected.
We collect personal data for our people as part of the administration, management and promotion of our business activities.
Our staff handbook and partnership deed explain further how personal data is held for our staff and partners.
Where an individual is applying to work for ISPIRIA Networks Ltd, personal data is collected through the application process.
There are a number of purposes that personal data for applicants are collected.
Employment. We process an applicant's personal data in order to assess their potential employment at ISPIRIA Networks Ltd.
Administration and management. We may also use this personal data in order to make informed management decisions and for administration purposes.
Personal data collected for applicants is held for as long as necessary in order to fulfil the purpose for which it was collected, or for a maximum of one year where those purposes no longer become necessary.
We collect and process personal data about our suppliers, subcontractors, and individuals associated with them. The data is held to manage our relationship, to contract and receive services from them, and in some cases to provide professional services to our clients.
- Receiving goods and services. We process personal data in relation to our suppliers and their staff as necessary to receive the services.
- Providing services to our clients. Where a supplier is helping us to deliver professional services to our clients, we process personal data about the individuals involved in providing the services in order to administer and manage our relationship with the supplier and the relevant individuals and to provide such services to our clients.
- Administering, managing and developing our businesses and services. We process personal data in order to run our business, including:
- managing our relationship with suppliers;
- developing our businesses and services (such as identifying client needs and improvements in service delivery);
- maintaining and using IT systems;
- hosting or facilitating the hosting of events;
- administering and managing our website and systems and applications.
- Security, quality and risk management activities. We have security measures in place to protect our and our clients' information (including personal data), which involve detecting, investigating and resolving security threats. Personal data may be processed as part of the security monitoring that we undertake; for example, automated scans to identify harmful emails. We have policies and procedures in place to monitor the quality of our services and manage risks in relation to our suppliers. We collect and hold personal data as part of our supplier contracting procedures. We monitor the services provided for quality purposes, which may involve processing personal data.
- Complying with any requirement of law, regulation or a professional body of which we are a member. We are subject to legal, regulatory and professional obligations. We need to keep certain records to show we comply with those obligations and those records may contain personal data.
We will hold supplier's names, contacts names, and contact details of suppliers.
We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected. Data may be held for longer periods where required by law or regulation and in order to establish, exercise or defend our legal rights.